Exchanges and Returns

If you are not fully satisfied within 10 days of the delivery date, please return your order to us. Email our dedicated customer service at This e-mail address is being protected from spambots. You need JavaScript enabled to view it and they will assign to you a Return Authorization Number which allows us to keep track of the return.

NOTE: We will not accept returned packages if a has not been assigned to the order. If you return a package without having been assigned a RAN the package will be denied and returned to you and all associated costs will be your responsibility.

The returned product must be in new and unused condition, in the original box with all the documentation, parts and accessories to insure full credit. "New and unused" means sale-able condition, not dirty and not washed. We cannot accept returns for an item with any indications that it has been used.

Return shipping costs are your responsibility unless the item is damaged or defective. All returns are subject to a 10% restocking fee and must be returned within 10 days after receiving the item. If you have any questions about the restocking fee as it pertains to your order please email us before we ship the product as once it leaves the warehouse we have incurred our cost.
Note: Shipping charges cannot be refunded.

Damaged or Defective Items

If your order arrives at your door damaged, broken or defective, we will either replace the broken parts if possible or ship out a new one completely at our expense.

Credit and Return Time

Please give us some time to process your return/exchange. It takes about 10 business days for us to receive the returned or exchanged product back from you. Within 72 hours of receiving the item back in our warehouse, you will receive an e-mail that reflects that your credit card has been credited.

All refunds granted are for the purchase price of the product only and can only be issued to the credit card used at purchase.

Privacy Policy

Information We Collect and How We Use It
We will never sell any customer information, including e-mail addresses, to any third party. This is our pledge to you, our customer. Any information gathered on this site will be used only by MajesticPetz.com for the purpose of setting up commercial accounts and communications regarding orders placed with MajesticPetz.com.